Solution Success Manager

🕒 May 13

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Flexera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

SaaS • Enterprise • Cloud Computing

Flexera is a global leader in technology asset management and optimization, providing solutions to manage and optimize IT environments across software, SaaS, hardware, and cloud infrastructures. With its comprehensive suite of products like Flexera One, the company helps organizations achieve IT visibility, manage SaaS spend, and implement FinOps strategies to optimize cloud costs. Flexera also offers tools for software license management, IT asset lifecycle management, and addressing security and regulatory risks. The company's Technology Intelligence Platform bridges IT asset management (ITAM) and financial operations (FinOps), enabling enterprises to drive business transformation, maximize resource usage, and ensure sustainable IT practices.

📋 Description

• Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference • Identify the potential risk of churn and develop strategies to mitigate • Identify expansion opportunities (upsell and cross-sell) for sales to develop • Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments • Maximize adoption of Flexera’s products and manage customer escalations (technical and business) • Identify stakeholders at the account and establish relationships • Proactively drive new value conversations • Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices) • Own an enablement and development plan for Customer Success • Lead cross-functional projects of continuous improvement for the company • Coach new-hire CSMs for onboarding and ramp-up • Likely lead a small team

🎯 Requirements

• 5 years of experience working in leadership positions of IT for a Fortune 1000 company, OR • Experience in a Strategic Customer facing role for an Enterprise IT Software company • Proven ability to maintain strong customer relationships and proactively grow them • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams • Self-starter, independent thinker, active learner • Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation) • People management experience • Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness • Successful project management experience with budget ownership • Understanding of Software and SaaS licensing models. Security and service management is a plus

🏖️ Benefits

• Flexibility in working arrangements • Coaching for onboarding and ramp-up • Opportunity to work with cross-functional teams • Professional development opportunities