Flock Safety
501 - 1000 employees
Founded 2017
🔐 Security
💰 $150M Series E on 2022-02
Security • Public Safety • Technology
Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.
Customer Experience Associate
Job not on LinkedIn
🕒 August 6
🇺🇸 United States – Remote
💵 $55k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Flock Safety
501 - 1000 employees
Founded 2017
🔐 Security
💰 $150M Series E on 2022-02
Security • Public Safety • Technology
Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.
📋 Description
• Resolve inbound customer inquiries across phone, email, and live chat • Troubleshoot software and hardware interactions to identify root causes and provide lasting solutions • Collaborate with Product, Engineering, Sales, and Customer Success on complex escalations • Maintain a personal support queue and manage ongoing cases with timely stakeholder updates • Author and update Customer Help Center articles to expand self-service resources and reduce recurring ticket volume • Work weekend shifts to support operational needs
🎯 Requirements
• Demonstrated success in customer-facing roles • Experience in technical support, hospitality, or public safety dispatching is a strong fit • Ability to troubleshoot software and hardware issues • Ability to communicate technical solutions clearly to non-technical users • Skilled in written and verbal communication across email, phone, and live chat • Ability to manage competing priorities independently in a fast-paced environment • Must be comfortable working weekends • Experience with Salesforce or Jira is a plus • Must be authorized to work lawfully in the United States • Must be able to meet Criminal Justice Information Services (CJIS) certification requirements if certification is required
🏖️ Benefits
• Equity • Remote work • Equal employment opportunity • Interview accommodation support for disabilities
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