Data Analyst

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February 17

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Focus Services

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B2B • SaaS • Customer Service

Focus Services is a customer care and IT outsourcing company that emphasizes a people-first approach. They provide specialized training, leadership development, and a range of benefits to help their employees thrive. With a focus on creating predictable processes, they operate boutique contact centers that combine speed and flexibility with scalability and technology strength. Additionally, their proprietary platform, ClearView, utilizes big data and gamification to enhance agent performance and customer interactions, ensuring optimal service delivery.

1001 - 5000 employees

Founded 1995

🤝 B2B

☁️ SaaS

📋 Description

• Determining organizational goals. • Mining data from different sources. • Managing master data by creating, updating, cleaning, and trimming data. • Grant technical expertise on cleaning, trimming, and storage of data. • Analyze and interpret results. • Identify trends, correlations, and patterns in complicated data. • Present findings and concise data reports which include management of data sources, security, and metadata. • Design relational databases and data systems. • Work with higher officials and the management teams to set up business and information needs. • Come up with new process improvement opportunities. • Promoting data integrity and normalization. • Pay attention to the confidentiality of the data. • Evaluating changes and updates.

🎯 Requirements

• Bachelor’s degree in Computer Science and other related courses • Proven work experience as a data analyst • Good analytical skills • Good interaction with the higher officials and colleagues • Ability to handle large data sets and relational databases • Good communication skills include the ability to speak clearly and be able to communicate complex ideas into an easily understandable form • Critical thinking skills • Great attention to detail for the desired accuracy • Statistical and Mathematical knowledge • Acquaintance with technical tools in the industry

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development • Work From Home • Stock Option Plan