Marketing Technology Specialist

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October 14

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Liaison

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B2B • SaaS • eCommerce

Liaison is an online platform that allows users to easily create professional forms, surveys, and workflows using a drag-and-drop interface. With over 100 customizable templates and various question types, users can design forms for registrations, customer surveys, and lead generation. The platform also provides real-time results with email notifications, integrates with numerous third-party services, and supports payment processing through popular services like PayPal and Stripe.

501 - 1000 employees

Founded 1992

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Lead clients through the onboarding process of our EMP software solutions, from initial planning to software setup and product training • Aid in the design, development, and deployment of product training for internal and external clients • Provide internal and external software support to ensure client success • Communicate effectively with clients, gain an understanding of their needs and internal processes, and creatively solve problems with strategic and analytical thinking • Manage multiple implementation projects simultaneously, keeping them well organized and on schedule while continuously communicating with clients and internal teams • Document workflows and procedures, create and maintain client-specific project plans and schedules, and communicate deliverables and timelines regularly to clients to ensure software implementation remains on time and budget • Hand off successfully onboarded clients to the EMP Client Success Team and take on a support and training role for that client • Assist in the design and production of internal and external learning materials in a variety of formats, including documentation, job aids, quick reference guides, videos, and webinars • Author and deliver initial end-user training materials, host software informational webinars, and on-site training sessions with clients to drive client enablement • Review and respond to client support questions in a timely manner, diagnose software issues, report any system bugs to the development team, and determine if the client is in need of extra training • Monitor and track frequently asked questions to ensure we adjust training accordingly and provide supporting documentation

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Experience in project management preferred • Experience creating and delivering training preferred • Organized and detail-oriented with the ability to successfully prioritize responsibilities for multiple projects, with effective and timely follow-up • Aptitude for learning new software and technologies • Strong analytical skills, including understanding and troubleshooting software product configurations • Demonstrated creative thinking and analytical problem-solving skills • Excellent written, oral communication and public speaking skills • Ability to work with a diverse group of employees to address training & knowledge needs • Demonstrated ability to work under pressure and adhere to timelines • Self-Driven • Experience creating and delivering training preferred.

🏖️ Benefits

• Sales Commission