Key Account Manager, SSO

Job not on LinkedIn

🕒 April 23

🦌 Connecticut, Maine, +10 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

🔧 Hardware

🤝 B2B

⚡ Energy

💰 $1.3G Post-IPO Debt - Fortive on 2024-02

Hardware • B2B • Energy

Fortive is a diversified industrial technology company that brings together industry-leading precision-technology businesses to develop instrumentation, sensing, motion control, test & measurement, and engineered systems that enable electrification, digitization, and high-reliability applications across semiconductors, power grids, healthcare, aerospace, and other industrial markets. The company emphasizes engineering, R&D, continuous improvement, and operational excellence across a portfolio of specialized companies (e. g. , Tektronix, Qualitrol, Dover Motion) to deliver B2B hardware solutions and services to industrial customers worldwide.

📋 Description

• Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle • Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines • Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk • Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities • Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership • Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved • Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines • Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up • Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics • Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

🎯 Requirements

• Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships • Experience supporting contract renewals, customer retention, or post-sales account management • Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience) • Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment • Strong collaboration skills with the ability to work effectively across functions • Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders. • Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems) • Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required • Experience leading or supporting QBRs, renewal planning, or customer governance meetings • Experience negotiating pricing, scope, or contract terms • Strong analytical skills with proficiency in Excel and PowerPoint • Exposure to RBS principles or continuous improvement initiatives

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities