Technical Account Manager

Job not on LinkedIn

🕒 August 1

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Foundant Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

💊 Pharmaceuticals

Non-profit • Pharmaceuticals

Foundant Technologies is a company dedicated to maximizing the impact of the philanthropic community through specialized software solutions. Their offerings include grant management software tailored for nonprofits, foundations, and community foundations. Foundant focuses on providing user-aligned cloud technology and exceptional service to help funders and grantseekers streamline their operations and dedicate more time to their missions.

📋 Description

• Act as a trusted technical advisor to assigned enterprise accounts. • Proactively monitor system health, analyze usage patterns, and conduct regular technical reviews. • Lead troubleshooting efforts for sophisticated implementation issues. • Provide architectural guidance and technical recommendations during critical phases of client implementations. • Elevate the technical capabilities of client teams through tailored training and documentation. • Serve as the voice of the customer internally, synthesizing technical feedback and feature requests.

🎯 Requirements

• 5+ years of experience in technical support, solutions architecture, or technical account management roles. • Strong hands-on experience with low-code/no-code development platforms. • Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems. • Experience supporting enterprise software implementations with multiple stakeholders and dependencies. • Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes. • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Proven track record of building trusted relationships with enterprise clients.

🏖️ Benefits

• Competitive salary and benefits • Flexible PTO policy • Professional and personal development opportunities • Employee recognition programs