Field Service Engineer

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October 3

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Franklin Electric

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Energy • Agriculture • Industrial

Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and energy. The company is recognized for its technical excellence in a wide range of products and services, serving residential, commercial, agricultural, industrial, municipal, and fueling applications around the world. Franklin Electric offers comprehensive solutions for water, fueling, and energy through its family of brands, addressing clean water, water transfer, wastewater, and energy systems. With a commitment to innovation, Franklin Electric provides technologies and services that help keep the world moving forward.

5001 - 10000 employees

Founded 1944

⚡ Energy

🌾 Agriculture

📋 Description

• Responsible for providing training and technical support to distributors, technicians, contractors, distributors, and installers. • Takes a lead role to support resolution of technical issues with installed Franklin Fueling Electric Fueling Systems products. • Gathers and clearly communicates site-specific data and installation information to aid with the proper application or troubleshooting of Franklin Electric Fueling Systems products. • Schedule and provide technical product training to distributors, installers, repair contractors, regulatory bodies, and others as needed. • Support testing and troubleshooting of Franklin Electric Fueling Systems products. • Provide onsite and virtual product support for Franklin Electric Fueling Systems products. • Acts as a liaison between customers, contractors, product management, and engineering departments. • Write and submit timely, accurate, complete, and concise reports documenting the involved, products, locations, retailers, distributors, contractors, problem descriptions, status, next steps, and other related information. • Able to read and understand detailed product descriptions, site plans and drawing, engineering and regulatory documents. • Able to use mechanical and electrical tooling such as pipe cutters, wrenches, voltmeters, etc. • Collect and report relevant information regarding customer needs, competitive products, changes in personnel at partner organizations, and other relevant topics. • Promote Franklin Electric Fueling Systems products and programs at tradeshows and special events. • Conduct product demonstrations as needed. • Performs other related duties as required or assigned.

🎯 Requirements

• Associate’s degree in business administration, computer technology, engineering, or a related field (required). Bachelor’s degree (preferred). • Five or more years of technical, sales, or related industry experience highly preferred. • California Regulatory/CARB/Vapor Recovery experience highly experienced. • Ability to diagnose and solve problems in a dynamic environment. • Ability to clearly communicate in verbal, written, presentation, and other forms. • Public presentation skills including training of field personnel and speaking at industry events. • Writes reports, business correspondence, and policy/procedure manuals. • Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Apply concepts such as fractions, ratios, and proportions to practical situations. • Defines problems, collects data, establishes facts, and draws valid conclusions. • Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables. • Deals with problems involving several known variables in situations of routine nature. • Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the public, and/or other employees of the organization. • Solves practical problems and deals with a variety of variables in situations where only limited standardization exists. • Travels 75 percent of the time, including up to 50 percent overnight travel.

🏖️ Benefits

• Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.