Merchant Relationship Manager

🕒 March 20

🏄 California – Remote

🏄 California – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FFB Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

Banking

FFB Bank is a financial institution offering a wide range of banking services for both personal and business needs. Their services include business checking and savings accounts, commercial lending, personal checking and savings accounts, personal loans and credit, as well as a variety of online and mobile banking options. The bank emphasizes a collaborative and trustworthy relationship with its clients, aiming for mutual growth by understanding customers beyond their financial statements. FFB Bank prides itself on offering both personalized customer service and the convenience of virtual banking services, such as merchant services, online bill pay, and remote deposit capture. They have been recognized as one of the best banks in Central California multiple times, showcasing their client satisfaction and community commitment.

📋 Description

• The Territory Sales Manager is responsible for selling merchant services products to prospective and existing customers of FFB Bank. • The Territory Sales Manager will prospect their sales territory to acquire additional merchant services leads. • The Territory Sales Manager will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. • The Territory Sales Manager will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution. • Generates new leads through outbound calls, emails, networking, and in-person meetings. • Builds and maintains strong relationships with prospective and existing clients to drive long-term business. • Uses CRM systems to track interactions, update customer records, and manage pipeline activity. • Prepares proposals and performs sales presentations and product training at client locations. • Prepares client implementation documents. • Prepares and maintains client files. • Performs follow up with Merchant Services referrals from bank employees. • Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. • Monitors portfolio reports (low volume, no activity, inventory record). • Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). • Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. • Performs periodic portfolio reviews to identify revenue opportunities. • Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. • Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. • Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. • Positively represents the Bank through ethical conduct and community involvement. • Demonstrates an understanding of and commitment to EEO policies.

🎯 Requirements

• Bachelor’s degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). • Minimum 3–5 years of related experience in banking, merchant services sales, or relevant industry required. • Demonstrated ability to cross-sell and explain all products and services with confidence and authority. • Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. • Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. • Experience with CRM's and Payment Gateways preferred. • Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. • Strong organizational and time management abilities with attention to detail. • Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. • Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. • Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. • Commitment to continuous learning and professional development to stay current with industry standards and best practices. • Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. • Capable of managing multiple priorities and meeting deadlines in a dynamic environment. • Ability to work independently with minimal supervision and as part of a team. • Proven ability to adapt to changing priorities and procedures. • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

🏖️ Benefits

• Medical, dental, and vision coverage • Life insurance • Paid vacation • 401(k) retirement plan • Training & development opportunities • Tuition reimbursement • Employee Assistance Program • Internal job postings and referral program