Client Success Manager

🕒 January 5

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From Day One

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

🌍 Social Impact

B2B • HR Tech • Social Impact

From Day One is a company focused on exploring and promoting corporate values, such as diversity, responsibility, and transparency, through conferences and other platforms. It facilitates discussions and shares insights from HR leaders and business executives about culture shifts and innovative HR practices aimed at strengthening relationships within organizations. By organizing conferences and creating content, From Day One provides a forum for businesses to engage in meaningful conversations about employee engagement, social impact, diversity, and inclusion.

📋 Description

• Deliver an exceptional customer experience throughout the post-sales journey • Act as primary point of contact and address all client questions and concerns effectively, escalating as needed • Onboard clients, understand their needs, and ensure customers gain value from our product • Ensure client event experience exceeds expectations and leads to positive reviews and contract renewal • Manage all client deliverables and information flow in a timely and accurate manner • Assist with logistics of gathering client materials including travel and shipping • Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal • Prepare weekly, monthly or quarterly reports • Format information for internal and external communication – memos, emails, presentations, reports • Own key performance indicators including renewal rate and customer satisfaction scores

🎯 Requirements

• This position requires a 4-year college/university degree at minimum • Candidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience • Direct experience in customer/client success in events or conferences • Basic knowledge of business software such as MS Office products, Google For Business, or similar • Outstanding organizational and time management skills • Excellent verbal and written communications skills

🏖️ Benefits

• This is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises. • This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.