Front
SaaS • Enterprise • Customer Support
Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.
201 - 500 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
Engineering Manager, CPX
Job not on LinkedIn
August 8
Front
SaaS • Enterprise • Customer Support
Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.
201 - 500 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
📋 Description
• Drive and deliver on our product roadmap, working with your team to turn 1-pager specs into features • Grow your teams by coaching developing engineers and by attracting and hiring top talent • Obsess about the architectural design, implementation and quality of the work your team produces • Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company • Contribute to engineering-wide initiatives as a member of Front’s engineering management team • Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
🎯 Requirements
• A customer- and product-driven mindset; the ability to make a complex application feel simple and intuitive for the end user • Engineering management experience that includes effectively recruiting, mentoring, and retaining great people • Strong track record of running teams that deliver projects of significant complexity and high level of ambiguity • The ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies • Clear, structured thinking and excellent communication skills • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism • Experience working in NodeJS or React • Strong design sense • Experience building tools in the customer support space
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