Software Engineer – Chat, Portal

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October 17

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Front

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SaaS • Enterprise • Customer Support

Front is an AI-powered customer service platform designed to enhance collaboration and provide omnichannel support across various communication tools such as email, chat, SMS, and more. It allows teams to work together in real time to resolve customer inquiries quickly and efficiently, employing AI and automation to improve workflow and customer experience. With features like live chat, ticketing, a knowledge base, and integrated analytics, Front provides businesses with the tools needed to offer exceptional customer support and collaboration, driving customer satisfaction and repeat business. Trusted by over 9,000 businesses, Front aims to streamline communication and improve team productivity.

201 - 500 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

📋 Description

• You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self-serve support products. • You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team. • You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React. • To be successful in this role you must have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.

🎯 Requirements

• Experience delivering everything from product-focused features and enhancements to new products. • Industry experience building fast, reliable, real-time web-based applications. • Fluency in a dynamic language like Javascript, Python, Ruby, or similar. • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React. • Exposure to architectural patterns of a large, high-scale web application. • Product-minded: committed to building the best user experience. • Business-minded: understands the power of leveraging technology toward business outcomes. • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

🏖️ Benefits

• Competitive salary in USD!