Senior Network Engineer, Full-time

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August 22

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Frontline Managed Services

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B2B • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

📋 Description

• What You’ll Do: Customer partnership: Develop and maintain positive relationships with customer business and IT leaders, Frontline peers (NOC/Service Desk/Security), and vendors/ISPs. • Continuous learning: Stay current on innovative networking technologies (training, webinars, conferences). • Design & escalation: Identify, design, implement, and provide Tier 4 escalation support for Wi-Fi, LAN, WAN, and firewall solutions in customer environments. • Documentation: Produce customer-ready documentation—HLD/LLD designs, as-built guides, runbooks, project artifacts, and executive summaries/business cases. • Knowledge transfer: Transition solutions to Frontline operational teams and/or customer IT; provide ongoing Tier 4 support as needed. • Project delivery: Coordinate and sometimes lead projects, including planning, risk management, change windows, and stakeholder communication. • Problem solving: Proactively research and resolve complex issues across diverse customer networks. • Alignment: Ensure solutions align with customer business outcomes, Frontline reference architectures, and security/compliance requirements. • After-hours work: Support maintenance windows and critical incidents outside normal business hours when required. • Travel: Occasional travel to customer sites. • Role-Specific Responsibilities: • Define, track, and report project metrics and SLA-aligned KPIs (availability, latency, MTTR, change success rate). • Mentor Frontline team members and customer operations staff as appropriate. • Prepare Scopes of Work (SOWs)/Levels of Effort (LOEs) and collaborate with vendors/ISPs on quoting and delivery. • (As needed) Support pre-sales discovery and design workshops to shape customer solutions.

🎯 Requirements

• 5+ years supporting Wi-Fi, LAN, WAN, and firewall solutions across diverse platforms (Fortinet, Cisco Catalyst/Nexus, Meraki, Palo Alto) and telco technologies (DIA, MPLS, SD-WAN). • 3+ years designing LAN and WAN solutions (campus/branch/DC), including routing protocols and redundancy. • Demonstrated expertise in advanced diagnostics and troubleshooting of routing and Wi-Fi connectivity issues. • Experience with FortiGate/FortiClient (FortiCloud/FortiManager a plus). • Experience developing BC/DR network plans incorporating HSRP/VRRP, SD-WAN, and circuit/device redundancy. • Experience with VoIP, QoS/packet prioritization, and traffic shaping. • Experience designing and supporting FortiClient VPN configurations. • Experience implementing RADIUS (e.g., NPS, ISE) for auth/accounting.