Onboarding and Implementation Manager

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October 30

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Future Tech Enterprise, Inc.

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Enterprise • Artificial Intelligence • Cybersecurity

Future Tech Enterprise, Inc. is a provider of end-to-end technology solutions, helping businesses with services such as hybrid cloud technologies, IT lifecycle management, modern infrastructure, staff augmentation, cybersecurity, and artificial intelligence. They serve a wide range of industries including aerospace, defense, education, energy, utilities, and more. Future Tech focuses on understanding individual business goals to deliver custom-tailored technology solutions that evolve with the client. They offer innovative and trusted technology advice and have a presence in 170 countries, serving enterprise companies across various sectors. Their offerings include AI-powered systems, managed print services, and secure hybrid cloud solutions designed to enhance business performance and secure data.

201 - 500 employees

Founded 1996

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Lead and manage the full lifecycle of the customer onboarding process through go-live. • Ensure customers have a clear understanding of Future Tech’s onboarding milestones, deliverables, and service expectations. • Coordinate internal readiness activities: Account Creation, Customer Portal, Hardware Ordering/Procurement, B Stock Processing, Warehouse Processing/Services Configuration, Reporting. • Serve as the primary point of contact for onboarding-related inquiries and updates. • Partner with Global Supply Chain and Purchasing to ensure products, pricing, and service offerings are properly configured and globally aligned. • Collect customer feedback post-onboarding to identify opportunities for continuous improvement and customer satisfaction. • Develop and maintain onboarding documentation, including customer setup guides, process workflows, and operational readiness checklists.

🎯 Requirements

• Bachelor’s degree in Information Technology, Business Administration, Supply Chain, or a related field. • 3–5 years of experience in customer onboarding, implementation, or service transition within a technology or hardware reseller environment. • Strong background in cross-functional coordination (Sales, Procurement, IT, Supply Chain). • Strong ability to manage multiple implementations simultaneously with attention to detail. • Excellent written and verbal communication skills, capable of translating technical information. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Experience with CRM or onboarding software (ServiceNow, etc.) preferred. • Familiarity with IT systems, hardware, cloud solutions, and configuration services beneficial.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401k with company match • PTO • Flexible, alternative work schedules • Remote work options