District Service Manager

Job not on LinkedIn

November 20

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $78k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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FUJIFILM Corporation

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Healthcare • Electronics • Imaging

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

10,000+ employees

Founded 1934

📋 Description

• Direct the FST equipment installation process to ensure timely and quality performance • Work with FST and Technical Advisor Group to provide resolution to escalated customer problems • Manage daily activities of assigned customer support group • Develop strong working relationships with internal and external customers • Provide problem resolution to customers on escalated product issues • Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood • Direct skill set training for technicians to ensure that support is delivered at a high level • Complete and submit service activity reports and paperwork timely to the appropriate group/department • Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer • Participate in the interviewing, hiring, and performance management process for assigned FST’s • Provide Sales assistance in demos and/or customer visits • Attend training classes for product updates and new products • Monitor critical accounts to accomplish quick and effective problem resolution • Monitor weekly, monthly and annual reports and direct FST actions based on reported data • Perform related duties as assigned by manager

🎯 Requirements

• HS Diploma or GED • 3+ years management experience • 5+ years field experience in in a technical service industry • Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications • Knowledge of current Graphic Arts Industry technology and trends • Ability to work under highly stressful customer situations • Ability to communicate with vendors and clients in an efficient and professional manner • Outstanding customer relations skills • Excellent problem-solving and decision-making skills • Highly developed interpersonal skills and ability to work with others • Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base • Possess necessary skills/attributes to include excellent communication skills (both verbal and written) • Working knowledge of a CRM tool and Microsoft applications • Valid Driver’s License • Ability to travel approximately 60%

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off