Senior Customer Insights Analyst

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Fullscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $240M Private Equity Round on 2021-11

Healthcare Insurance • Wellness • SaaS

Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

📋 Description

• Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows. • Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues. • Translate ambiguous business questions into structured analysis, clear findings, and recommended actions. • Work directly with modern data warehouses. • Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction. • Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations. • Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.

🎯 Requirements

• 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy. • Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools. • Proven ability to use data to influence business decisions, not just produce reports. • Strong analytical judgment, including the ability to interpret messy or incomplete data in context. • Experience connecting qualitative and quantitative signals to uncover root causes and business impact. • Excellent executive communication and stakeholder management skills. • High autonomy, strong ownership, and the ability to define what should be analyzed, not just how.

🏖️ Benefits

• Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role. • Flexible PTO and competitive pay, because work-life balance matters. • RRSP/401k match and stock options to invest in your future. • Premium benefits package with customizable coverage, paramedical services, and an HSA. • Fullscript discounts to save on high-quality wellness products. • Continuous learning opportunities to grow your skills and career.