Product Support Specialist

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November 22

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Fullsteam

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Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Provide timely, accurate, and professional responses to customer inquiries through Intercom and email • Troubleshoot issues that may be related to user devices, operating systems, or environments • Advise customers on efficient workflows, best practices, and possible workarounds • Create and maintain help articles, tutorials, and support documentation • Collaborate with the product and development teams to identify common issues and suggest improvements • Support users during the Fullsteam payment integration rollout

🎯 Requirements

• 2+ years of experience in technical product or customer support, ideally within a SaaS environment • Strong technical aptitude — ability to diagnose, reproduce, and communicate software-related issues clearly • Familiarity with support and diagnostic tools such as Intercom, Zendesk, browser developer tools, and log monitoring • Proven ability to troubleshoot and resolve user issues efficiently • Excellent written and verbal communication skills • Ability to work independently in a remote environment.

🏖️ Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. • Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.