Helpdesk Technician

Job not on LinkedIn

October 24

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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FusionTek

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Cybersecurity • Enterprise • SaaS

FusionTek is a company that specializes in providing comprehensive IT solutions for small and medium-sized businesses. Founded in 2007, FusionTek offers a range of services including managed IT services, co-managed IT services, cloud solutions, and IT consulting. The company is known for its solutions in network security services, ransomware protection, and business continuity planning. FusionTek also provides hardware as a service, VOIP phone systems, and email & spam protection. With a focus on industries such as accounting, architecture, construction, healthcare, legal, and non-profits, FusionTek is dedicated to helping businesses achieve greater success through advanced technology solutions.

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA. • You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current. • You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace. • The working hours for this position will be from 8:30 AM to 5 PM EST.

🎯 Requirements

• Minimum of 2 years of professional IT support experience • Applicants must reside in the Tampa, FL vicinity. • Preferred experience in an MSP/MSSP environment. • Working knowledge of Windows 10, 11, and MacOS • Working knowledge of the Microsoft 365 office suite • Knowledge of Office 365 cloud services is a plus • Knowledge of Azure and/or AWS is a plus • Strong time management skills are essential for success • Excellent verbal and written communication skills are required • A+ and/or Network+ certifications are preferred • Experience in a ticketing system is preferred; familiarity with Autotask is a significant advantage • Ability to lift and carry equipment up to 50 pounds • Reliable internet connection and a quiet workspace for remote support

🏖️ Benefits

• Hourly range - $25 to $30/hour • Competitive pay with quarterly bonus eligibility • 90% of your medical/dental/vision insurance paid by the company • 401(k) plan with 4% company matching and immediate vesting • Paid holidays and 17 days of PTO in year one • Educational reimbursement for certification tests and company supplied training resources • Monthly cell phone stipend • Fun team events