Virtual Medical Representative – Sales, Customer Support

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June 10

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GABA Telepsychiatry

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B2C • Wellness

GABA Telepsychiatry is a private telemedicine practice that provides online psychiatric care across the United States and consultation services for Canadian providers. The service connects patients with board-certified psychiatrists and sub-specialists for comprehensive psychiatric evaluations, medication management, psychotherapy, and forensic psychiatric services. They emphasize an integrative, evidence-based approach, offer same-day and weekend appointments, patient advocacy and concierge billing for out-of-network claims, and specialize in conditions such as anxiety, depression, ADHD, bipolar disorder, PTSD, OCD, schizophrenia, and perinatal mental health.

11 - 50 employees

Founded 2018

👥 B2C

🧘 Wellness

📋 Description

• Handle up to 25 US and Canada-based patient inquiries daily via phone, email, and chat. • Promote our services and explain pricing and insurance options. • Address objections with empathy and persuasive communication. • Maintain accurate records of interactions and appointments. • Collaborate with a remote-first team across time zones. • Be the first-in line and take calls from potential patients, and sign them up for our services finding the right fit for them.

🎯 Requirements

• 5+ years in customer service and sales in healthcare. • Fluent in English (written and oral), at least C1 level. • Strong emotional intelligence and active listening. • Comfortable working independently and hitting conversion goals. • Psychology, psychiatry, nurse, medical background preferred. • Experience working with US patients/customers is desirable.