L3 Systems Administrator

Job not on LinkedIn

August 19

Apply Now

Receive Emails with Similar Jobs

Gabtech Global, LLC

WebsiteLinkedInAll Job Openings

B2B • Recruitment • SaaS

Gabtech Global, LLC is a global staffing company that provides remote professionals from the Philippines to help businesses grow operationally and cost-efficiently. Established in 2017, it provides a range of services including talent sourcing, customer service, accounting, virtual assistants, and more, all tailored to meet client needs. With a commitment to seamless transitions, low risk, and full control retention for clients, Gabtech Global aims to be a one-stop-shop staffing partner for startups and established businesses alike.

51 - 200 employees

Founded 2017

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite • Act as the primary escalation point from tier 1 and tier 2 support technicians • Provide training as needed to the tier 1 and tier 2 support teams • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching) • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware • Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products. • Advanced experience with setting up, management of, and troubleshooting Active Directory environments • Virtualization design, implementation, and support (VMware, Hyper-V, Xen) • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS) • Expertise in Office 365/Azure administration , migrations, and license management for SaaS products. • Knowledge of SaaS based products, and management of customer licenses • Maintain and update documentation along with creation of technical procedures • Device firmware and OS patching/upgrades as required • Able to be assigned projects, and adhere to schedules for on time completion

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience). • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE. • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite. • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching). • Advanced knowledge in Microsoft Windows Server , Azure, cloud computing platforms, and desktop operating systems/hardware. • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler). • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP). • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support. • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS). • Expert-level skills in Office 365 and Azure administration , migrations, and license management for SaaS products. • Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training. • Ability to manage device firmware and OS patching/upgrades across multiple platforms. • Capable of creating and maintaining technical documentation and standard operating procedures. • Skilled in project ownership — can handle assigned projects and meet deadlines consistently. • Excellent problem-solving and analytical abilities. • Strong communication skills for direct client interaction and team collaboration. • Able to work independently with minimal supervision in a remote setting. • Strong organizational skills and attention to detail.

🏖️ Benefits

• Remote/WFH