Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Customer Service Representative
October 12
🌪️ Kansas – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
📋 Description
• Provide prompt, efficient, and friendly customer service by answering incoming phone calls • Research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial • Assist callers with portal navigation, registration, password resets, settings • Document calls in detail including concerns, actions taken • Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote
🎯 Requirements
• High school diploma or G.E.D. • Two or more years of inbound telephone customer service • Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote • Excellent time management, verbal, and written communication skills • Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.
🏖️ Benefits
• comprehensive health benefits • flexible vacation policy • 401(k) employer match • educational assistance • leadership and technical development academies
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