Process Writer

🕒 July 25

🤠 Texas – Remote

🤠 Texas – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. • working closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices. • conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices. • writing and maintaining clear, concise, and standardized SOPs and DLPs for all CX functional areas. • regular reviews and updates of SOPs and DLPs to ensure accuracy and relevance considering process changes or new requirements. • implementing version control procedures to track changes and updates. • conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. • gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary. • developing and implementing documentation standards and best practices to ensure consistency and usability across all CX processes. • creating and maintaining documentation templates, tools, and resources to facilitate standardized practices. • collaborating with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation. • engaging with stakeholders to understand their needs and incorporating their feedback into documentation. • tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are high quality. • managing documentation-related project activities, including work planning, milestone tracking, risk identification, stakeholder coordination, and escalation of issues that may impact project timelines or deliverables. • clear communication of findings, recommendations, and project updates to team members, stakeholders, and management is critical.

🎯 Requirements

• Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation. • Knowledge management skills; involving identifying, creating, storing, and disseminating information so that it is accessible and actionable for employees and stakeholders. • Confidence in leading Teams meetings and gaining the necessary process information from others. • Good communication and interpersonal skills to interact and develop relationships, influencing both internal and external business units and subject matter experts. • Microsoft Office Suite experience and proficiency, most extensively in Word (styles, templates, document control), Excel (tracking, data organization, basic formulas), PowerPoint, and SharePoint (document management, version control). • Working knowledge of process mapping techniques, with the ability to facilitate stakeholder discussions, document current and future-state workflows, and develop process maps using Visio or similar applications. • An analytical mindset to accurately break down and record processes. • Ability to work as part of a team to identify and create solutions, as well as independently to manage and complete projects and tasks. • Industry knowledge of Medicaid operations (Claims, Prior Authorization, Provider Enrollment, Contact Center, Mailroom) is a plus. • Demonstrated experience translating complex workflows into clear, standardized documentation (SOPs, DLPs, process maps) is a plus. • Experience with Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification is a plus. • Demonstrated experience managing projects with multiple workstreams, including task decomposition, dependency tracking, and timeline management using project management tools (e.g., MS Project, Planner, or equivalent). • Strong analytical and problem-solving skills with the ability to identify process gaps, evaluate alternatives, and recommend effective solutions. • Proficiency in personal computer and business software applications, including Microsoft Office Suite and other business productivity tools.

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies to help build your skills and capabilities