Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Service Level Agreement Analyst
November 19
Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
📋 Description
• Overseeing the development, implementation, monitoring, and management of Service Level Agreements (SLAs) between Gainwell Technologies and its clients. • Ensures that all services delivered meet or exceed agreed-upon service standards. • Coordinates communications between functional areas or departments and clients. • Assists in developing new business proposals and introducing new technologies to enhance competitiveness. • Identifies service improvements to increase customer satisfaction.
🎯 Requirements
• Bachelor’s degree in Business Administration, Information Technology, or related field. • Five (5) or more years of experience in service delivery management, SLA management, or IT service management. • Strong understanding of how service levels are configured within ServiceNow SLA Tables. • Proficient in using SLA management and reporting tools (e.g., ServiceNow, Jira). • Strong understanding of service management frameworks (e.g., ITIL, COBIT). • Excellent communication and negotiation skills.
🏖️ Benefits
• Health (medical, dental, vision) benefits start on day 1 of employment. • Company match 401K and other benefits available within months of starting. • New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. • Company provided computer for work use.
Apply NowSimilar Jobs
November 19
Senior Data Scientist generating insights driving better member experiences for Raya, a technology company providing utility through an iOS app.
November 19
Hospital Billing Denials Analyst responsible for proactively analyzing billing denials and creating metrics. Managing root cause identification and reporting for performance improvement.
November 19
Senior Analyst on customer onboarding strategy and operations for Toast. Developing analytics and reporting strategies to enhance customer experience and internal efficiency.
November 19
Release Customs Analyst at Livingston ensuring efficient release of shipments across borders in the fast-paced world of supply chain and logistics.
November 19
Customs Analyst responsible for timely processing of shipments at Livingston, a leading customs broker. Ensuring compliance with international trade regulations and client satisfaction.