Director, Strategic Accounts

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August 22

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Garner Health

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We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

51 - 200 employees

📋 Description

• The Director, Strategic Accounts will be responsible for managing a team that is responsible for retaining and upselling Garner’s Mid-Market clients. You will collaborate with Account Managers on your team to ensure Garner’s most important clients have an excellent experience and achieve the expected results. • As a Director, Strategic Accounts, you will manage your team and partner with them so that they become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance. • Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. • This position is fully remote. • What you will do: • Own the process to retain and upsell Garner’s clients across all Mid-Market • Manage a high-powered team of Strategic Account Executives that are deployed across business segments • Collaborate with Account Management to ensure Garner’s important clients have an excellent experience • Become our client’s trusted partner on plan design, bending cost trends and driving plan performance • Work hands on with our most sophisticated clients to resolve strategic problems and ensure Garner is driving value to the employer’s health plan and members • Collaborate with Product, Data, and technology teams to deliver customized presentations demonstrating the value and ROI of Garner • Drive improved net revenue retention and other KPIs across Garner’s entire book of business

🎯 Requirements

• Deep health plan design and benefits knowledge, ideally including experience advising employer clients on benefits strategy and cost performance • At least ten years of experience in a commercially-oriented account management or sales role in the employee benefits space • A deep commercial and managerial focus with the desire to be measured and compensated via the results on your team’s business • Proven results of achieving NRR and upsell targets and building strong, strategic relationships with brokers and Enterprise client leadership • A desire to work in a fast-paced, rapidly growing startup environment • The ability to problem solve in ambiguous situations • Strong communication skills with the ability to articulate a vision

🏖️ Benefits

• Equity incentive • Flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health • More benefits