GTM Operations Associate

🕒 July 31

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎁 Product Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gather

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Gather is a virtual collaboration platform designed to enhance communication and create a sense of community among distributed teams. The platform allows remote teams to interact as they would in a physical office, supporting serendipitous conversations and spontaneous interactions through features like virtual office spaces, shared whiteboards, and Slack integration. Gather aims to improve team productivity and engagement by reconstructing the informal and casual communication that typically happens in physical office spaces. Customers appreciate how Gather transforms remote work culture by reducing formal meetings and facilitating informal connections, which helps in building a strong, cohesive culture for remote teams.

📋 Description

• Support customers throughout their journey, from initial onboarding to renewals and ongoing success. • Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools. • Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions. • Help investigate customer billing questions, subscription changes, invoices, and payment issues. • Ensure data accuracy across customer records and account details in our CRM, HubSpot. • Partner with Product, Engineering and Support to resolve customer issues quickly. • Identify opportunities to improve internal processes and customer experience. • Capture customer insights to help shape our product and GTM strategy. • Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.

🎯 Requirements

• 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role • A strong bias for action and track record of following through on commitments from start to finish • Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system) • Excellent written and verbal communication skills • Quick to learn, adopt, and master new systems and tools • Strong organizational skills with high attention to detail • Excitement for an evolving startup environment, where every day presents new opportunities • Curious, resourceful, and eager to learn • Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.

🏖️ Benefits

• Work remotely out of a state-of-the-art virtual office! • Competitive compensation including benefits and bonuses • Comprehensive medical, dental, and vision insurance for employees and their dependents • 401k and matching program • Generous PTO policy and Gather days to recharge • Monthly meal stipend to keep you nourished • Remote work, education, and wellness stipend • Support for family planning & gender-affirmation • The opportunity to join a passionate team in making remote work fun!