Cluster IT Manager

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June 19

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GCG Official

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Aviation • eCommerce • Food Services

GCG Official is a premier provider of aviation support and culinary services. They specialize in enhancing travel experiences through services like airport lounges, dining options, airline catering, and ground handling. With a presence across Latin America and the Caribbean, GCG Official focuses on creating personalized and memorable connections in the travel and food industries, aiming to optimize processes and elevate customer satisfaction.

5001 - 10000 employees

🛍️ eCommerce

📋 Description

• Manage and supervise the IT infrastructure, systems, networks, applications, ITSM platform, and services at cluster level to ensure that all IT systems and services meet the needs of the business and are aligned with organizational goals and objectives. • Develop, implement, maintain, and sustain the IT policies, procedures, and standards to ensure the effective and efficient operation of the IT function. • Collaborate with cluster stakeholders to identify and prioritize IT initiatives that will support business growth and development, aligned with the group priorities. • Plan, coordinate and control the implementation of new applications and system enhancements ensuring they are completed on time, on budget and in scope. • Ensure the guidelines of the demand management process are followed supporting the prioritization process done by the business thus assuring the proper life cycle applications management. • Control IT budgets and allocate resources effectively associated with projects and day-to-day operations at the cluster level. • Report the progress of applications deployment, maintenance, software upgrades, operational issues to upper IT levels, end-users and stakeholders. • Provide and conduct cybersecurity culture guidance, including training and awareness programs for employees managing security incidents, investigation, containment, and recovery. • Lead a team of IT professionals and provide guidance and mentorship to team members. • Stay up to date with emerging technologies and trends in the IT industry and evaluate their potential impact on the organization. • Maintain relationships with key IT vendors and IT service providers and negotiate contracts and service level agreements as required.

🎯 Requirements

• Bachelor's degree in computer science, Information Technology, or a related field. • Strong technical knowledge and experience with IT infrastructure, systems, applications, and services. • Project management experience is required, PM certification is a plus. • Experience with ERPs and other systems like but not limited to: SAP R3, SAP S/4HANA, SAP Business One, ICG, Microsoft Dynamics, Oracle, POS systems, electronic invoice systems among others. • Intermediate professional proficiency in English and Spanish is required.