Senior Director, Service Provider

Job not on LinkedIn

November 21

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Logo of GDT - General Datatech

GDT - General Datatech

Cybersecurity ‱ Enterprise ‱ SaaS

GDT - General Datatech is a global IT solutions provider that specializes in accelerating digitalization and advancing business goals through the transformation and modernization of platforms, networks, and security. The company offers a suite of infrastructure solutions supported by deep expertise and a flexible service delivery model, ensuring that it addresses the most pressing business needs of its clients. GDT stands out through its industry-leading cybersecurity, cloud and data center solutions, enterprise networking, and collaboration offerings. With over 450 certifications worldwide from leading technology providers such as Cisco, HPE, NetApp, and Fortinet, GDT is recognized for its extensive knowledge and ability to solve complex technology challenges, allowing businesses to enhance competitiveness and profitability. Its comprehensive range of services includes managed services, software and support, professional services, and resourcing, all designed to support digital transformation. GDT is committed to maintaining robust partnerships and delivering superior customer experiences.

501 - 1000 employees

Founded 1996

🔒 Cybersecurity

🏱 Enterprise

☁ SaaS

💰 Private Equity Round on 2021-01

📋 Description

‱ Provide enterprise-level assistance to customers ‱ Oversee development and dissemination of usage guides, support guides, knowledgebase, and FAQs ‱ Implement policies and procedures to support areas of responsibility ‱ Monitor, track, benchmark, and analyze Network trends ‱ Assess need for any system reconfigurations based on incidents ‱ Lead the development of comprehensive enterprise network solution and support model ‱ Manage a team of professional services engineers ‱ Provide prompt and accurate feedback to customers

🎯 Requirements

‱ Ability to lead cross functional teams from Engineering ‱ Ability to lead programs of continuous improvement within the Engineering organization ‱ Ability to oversee development, implementation, and administration of Engineering procedures and policies ‱ Ability to plan and organize work consistent with strategic goals ‱ Skillful in identifying customer needs and maintaining effective relationships with stakeholders ‱ Skillful in workforce planning and oversight of financial resources ‱ Ability to keep abreast of developments and relevant technologies ‱ Excellent skills in communicating complex technical items clearly

đŸ–ïž Benefits

‱ Access to career development opportunities ‱ Cutting-edge technology ‱ Collaborative environment ‱ People-first culture focused on inclusivity, growth, and innovation

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