Lead Contract Performance Manager

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September 28

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Switzerland Global Enterprise

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B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

📋 Description

• Plan & coordinate activities on site of larger projects to fulfill customer orders according to financial & commercial parameters • Own P&L responsibilities including orders, sales, margin, and cash • Oversee opportunities for Extra Work and contract leadership and fulfillment • Provide contract administration including customer interface, negotiations, preparation, and contract interpretation • Maintain all CSA related documentation (e.g. insurance certificates) • Function as liaison and single point of contact (SPOC) for assigned customers and contracts • Manage customer portfolio P&L, growth, KPI metrics, customer strategy and technical support • Develop outage scope, communicate scope to FieldCore, obtain schedule and JCE, and set policy 6 targets • Drive productivity in cost and parts planning, request quotes, and address order issues • Plan repair scope, request repair quotes, schedule repairs and manage repair issues in GE network • Organize pre-outage, post-outage and outage milestone meetings and lead "lean outage workouts" • Lead emergent/forced outage resolution, place Service Now cases, and communicate technical documents to customers • Oversee warranty and applicable commercial considerations including concessions • Update and maintain inputs in EventVision, Field Service Portal (FSP), and Oracle Field Services (OFS) • Manage customer invoicing and credit notes processing • Respond to customer technical inquiries and provide support for implementing CM&U’s • Work with owners Operation and Maintenance (O&M) to optimize reliability and availability • Responsible for Quality and EHS oversight on work performed at assigned customer sites

🎯 Requirements

• Bachelor's degree in engineering from an accredited university • Minimum 3 years of experience in power plant field services, customer facing, customer contract management, or complex matrixed leadership • Operations and Maintenance contract management experience • Mastery in both oral and written communication skills in Arabic and English • Willingness to travel to customer sites • Engineering in Mechanical or Electrical Power preferred • Power Services experience (GE employees ONLY) preferred • Knowledge and experience within the power industry • Experience planning and executing various outages • Mastered knowledge of Contractual Service Agreements and processes • Strong leadership, financial and commercial skills • Experience working with customer leadership teams • Strong interpersonal skills

🏖️ Benefits

• Robust benefits package depending on your employment status and national requirements • Compensation & benefits designed to help manage personal and family needs • Programs that support a healthy, balanced lifestyle • Opportunities for on-the-job learning and career development • Inclusion & Diversity initiatives