Inbound Customer Service Agent

Job not on LinkedIn

🕒 July 22

🐎 Kentucky, Ohio, +5 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions • This position will provide limited support to Non-GE Appliance branded appliance owners • Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services • Follow established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems • Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions • Proactively provide feedback to Quality and Training to help keep training processes and materials updated • Adhere to safety policies and procedures to ensure a safe work environment for all • Support other parts of the business, such as directed • Other duties as assigned

🎯 Requirements

• One-year relevant working experience in a customer service or sales environment • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner • Requires a high degree of concentration and attention to detail to manage daily activity • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once • Ability to effectively work at home

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunity (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities