Customer Support Agent - German & English

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March 27

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Genesis Tech

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Enterprise • Media • Education

Genesis Tech is a Ukrainian co-founding IT company that partners with top entrepreneurs in Central and Eastern Europe to build global tech businesses. Known as one of the most powerful tech teams in Ukraine and the CEE region, Genesis Tech has succeeded in publishing applications utilized by millions around the globe, with 400 million downloads worldwide. The company develops a range of tech products across various fields, including education, social discovery, dating, and health & fitness, integrating creative authoring with advanced AI technology. Genesis Tech is dedicated to enhancing the quality of life by creating fast-growing products, participating in cyber security, and spearheading educational initiatives. It's recognized for its entrepreneurial management structure and its influence in the tech industry.

1001 - 5000 employees

🏢 Enterprise

📱 Media

📚 Education

💰 Series B on 2015-01

📋 Description

• Communicate with users, handle feedback and complaints via email • Advise the company’s clients on products, their functionality, and usage through social media • Provide empathetic and responsive service to meet the needs of our users • Handle each request with the same level of dedication.

🎯 Requirements

• You have proficiency in German language (B2/C1), as well as fluency in the English language B2 level, is required • You have at least 6 months of support experience • You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner • You can work independently as well as within different teams • You are attentive, persistent, and solution-oriented • You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

🏖️ Benefits

• 20+ vacation days and unlimited sick leaves • Ability to work fully remotely • A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level • Opportunity for a career growth.