Partner AI Architect

🕒 August 5

🏄 California – Remote

🏄 California – Remote

💵 $111.7k - $196.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

🦅 H1B Visa Sponsor

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive strategic Genesys Cloud CX and Genesys AI opportunities with strategic technology partners, GSIs, and Genesys sales teams • Create reusable assets, reference architectures, pre-sales enablement, and coaching for partner pre-sales teams • Help partners independently generate pipeline, articulate value, and deliver AI-led outcomes • Shape product and go-to-market direction through partner and customer feedback • Design end-to-end AI systems for customer experience and contact center use cases • Architect production-ready AI solutions using LLMs, deterministic workflows, tools, and orchestration layers • Define AI interactions across self-service, agent copilot, journey management, and back-office automation, including fallback and human handoff strategies • Optimize RAG and enterprise knowledge architectures, including content structuring, chunking, embedding, and ranking • Establish AI evaluation frameworks, test sets, quality measurements, and feedback loops • Design contextual AI experiences using customer data, interaction history, external signals, and conversation state • Optimize solutions for scalability, latency, reliability, throughput, and cost efficiency • Build and optimize partner Genesys Cloud development lab environments through remote and in-person workshops • Serve as a technical escalation point for complex partner pre-sales integration issues • Mentor partner solution consultant teams • Support technical field readiness by building assets, shared demo environments, videos, and RFx materials • Co-sell with partners and account teams through technical discovery, solution design, demonstrations, workshops, and value articulation • Create knowledge-sharing frameworks, demos, success stories, and reusable assets • Design and deploy AI prototypes in sandbox, partner, and customer development environments • Transition successful prototypes into production pilots through technical handoff, hardening, KPI alignment, and outcome validation • Build third-party integrations using RESTful APIs and interoperability patterns such as MCP and A2A • Enable solution consultants, partners, and account teams through workshops, demonstrations, coaching, and technical content • Provide product management and engineering feedback on AI product design and customer-driven enhancements • Support partners in influencing CIO/CTO stakeholders and positioning Genesys within broader IT and transformation strategies

🎯 Requirements

• Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases • Expertise with classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, prompt engineering, tool use, and agentic approaches • Ability to defend architecture tradeoffs involving latency, cost, explainability, governance, multilingual requirements, and business risk • Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and cloud ecosystems • Ability to design for voice latency, fallback paths, throughput, reliability, and secure data access • Ability to define AI evaluation strategies, success metrics, and monitoring across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control • Strong ability to translate complex AI architectures into business value for technical and executive stakeholders • Experience creating reusable assets, workshops, and enablement content for partner organizations • Practical experience designing prompts, context strategies, and orchestration flows • Proven ability to create, deliver, and adapt technical demonstrations and presentations • Demonstrated success partnering with sales teams on AI-focused technical solutioning • Ability to identify process-optimization opportunities and recommend AI-driven solutions • Proven ability to influence CIO/CTO decision-makers • Strong understanding of the Genesys Cloud platform and Genesys AI preferred • Hands-on experience with AWS, Salesforce, ServiceNow, Meta, and/or Guidewire • Prior experience working with GSIs preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules • Work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Potential eligibility for commission or performance-based bonus opportunities