QAOps – Software Engineer

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🕒 May 25

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform • Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments • Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers • Contribute production level Java code to improve system functionality, testability, and overall performance • Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions • Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments • Influence design decisions by identifying risks early and advocating for scalable, testable architecture • Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency • Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

🎯 Requirements

• 2+ years of professional experience in software development with a strong emphasis on quality engineering • Proficiency in Java and solid understanding of object oriented design principles • Experience testing REST APIs through both functional and automated approaches • Familiarity with CI and CD pipelines such as Jenkins or similar tools • Working knowledge of event driven systems and messaging platforms such as Kafka • Experience using testing frameworks such as TestNG or JUnit • Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2 • Proficiency with version control systems such as Git

🏖️ Benefits

• Comprehensive extended group health coverage • Generous paid time off, including vacation and personal leave • Retirement savings program with employer RRSP matching up to a prescribed maximum amount • Family-friendly benefits, including parental leave top-up and adoption assistance • Growth and development opportunities through access to learning resources and internal mobility programs