Senior Principal Consultant

Job not on LinkedIn

November 24

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $128.4k - $238.6k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Genesys

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Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. • Works in close concert with Project Manager in successfully delivering projects. • Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team • Follows PSO implementation standards • Execution of project plan tasks associated with engagements • Test plan validation • Regular communication of project status • Provides onsite/remote support for customer escalations as needed • Maintains on average of 70% utilization for billable projects • Identifies engagement-related problem areas and solves the issues in a proactive manner • Assists the Support group in performing service call/maintenance activities as required • Provide technical training to internal or external resources as needed • Maintains friendly and professional attitude in stressful situations

🎯 Requirements

• Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience • 3+ years of experience with the Genesys Cloud Platform • Knowledge on Amazon Web Services (AWS) • Development experience build apps and integration leveraging APIs, JSON, and JavaScript • 10+ years of related experience • Experience with applications leveraging APIs, JSON, and/or JavaScript • Excellent communication skills • Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments