Customer Service Representative

October 24

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GetInsured

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SaaS • Healthcare Insurance • Government

GetInsured is a market-leading provider of cloud-based SaaS technology and services that enable state-based health insurance marketplaces and public-sector healthcare enrollment. The company delivers end-to-end exchange platforms, Enhanced Direct Enrollment (EDE) solutions, integrated consumer assistance/contact center operations, and implementation and project management for states and carriers. GetInsured focuses on secure, scalable cloud deployments and uses AI and integrations to improve consumer experience, enrollment workflows, and regulatory compliance across state-based marketplaces.

201 - 500 employees

Founded 2005

☁️ SaaS

⚕️ Healthcare Insurance

🏛️ Government

📋 Description

• Inbound/Outbound Calls • Deliver the highest level of customer service experience consistently • Manage customer accounts and provide technical support • Application Data Entry • Online chat inquiries as assigned • Interpret and follow defined procedures and policies • Creative problem-solving skills • Flexibility and adaptability to changing projects and updates • Time and task management (multitasking and task prioritization) • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams • Adhere to regulated guidelines for communications via all channels

🎯 Requirements

• 18 years of age or older • Complete Background check and drug test within 3 days • Dedicated, private, and secure workspace • Personal device with functioning camera required for the Training Period • Committed to full attendance for paid 3-week Training period • Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required • NOT compatible with mobile internet service providers and/or satellites. • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) • Moderate to Advanced computer skills • High level of comfort learning new technology • High level of professionalism • Excellent verbal and written communication skills • Comfortable working from home • Self-motivated and success-driven

🏖️ Benefits

• Paid Training • Performance and attendance-based incentives, in addition to the base pay • The convenience of working from home • Collaborative and supportive team environment • 401K Match • Individual Coverage HRA (ICHRA) • Paid time off (PTO)