Maple (getmaple.ca)
51 - 200 employees
Founded 2015
⚕️ Healthcare Insurance
💰 Series B on 2020-09
Healthcare Insurance
Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.
Bilingual Lab and Referral Operations Coordinator – French/English
🔥 0 minutes ago
🗣️🇫🇷 French Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Maple (getmaple.ca)
51 - 200 employees
Founded 2015
⚕️ Healthcare Insurance
💰 Series B on 2020-09
Healthcare Insurance
Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.
📋 Description
• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards • Upload, route and track lab results and referral information so clinicians can review and follow up without delay • Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety • Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved • Keep patient records accurate and ensure everything lines up between patient information and lab or referral data • Support public health reporting and compliance-related documentation as required • Work closely with Customer Support and Care Delivery teams to address lab and referral related questions from patients and providers • Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best
🎯 Requirements
• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset • Fluency in both French and English—written and verbal—so you can support patients and partners across Canada • A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence • Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment • Strong written and verbal communication skills, with a natural ability to collaborate across teams • Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues • Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset
🏖️ Benefits
• 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
Apply Now
