Customer Success Manager

June 13

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ghSMART

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B2B • Consulting • Enterprise

ghSMART is a global leadership advisory firm that specializes in building and developing leadership teams for CEOs, boards, and investors. They utilize a proven methodology and rigorous analysis to effect positive change across organizations. ghSMART offers leadership and management consulting services, focusing on helping individuals and teams achieve their professional goals and aspirations through insights, support, and candid feedback. They are recognized for their ability to understand and navigate challenges in leadership and have been rated highly for their consulting services in the industry.

51 - 200 employees

Founded 1995

🤝 B2B

🏢 Enterprise

📋 Description

• Who We Are • ghSMART is a premier leadership advisory firm known for its data-driven approach to solving critical business decisions for CEOs, boards, and investors. • We serve as trusted advisors on their most important people and talent priorities. • As we introduce our new ghSMART Leadership Intelligence Platform, a suite of SaaS applications designed to enhance client interactions, we are seeking a dynamic Customer Success Manager to lead this transformation. • Our culture is entrepreneurial and collaborative, with a strong focus on innovation and client success. • Our team is made up of over 175 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. • We advise on the art and science of building winning leadership teams, doing meaningful work every day. • What you’ll do • The Customer Success Manager (CSM) will oversee the deployment and integration of our new Leadership Intelligence Platform at our largest clients. • Acting as a liaison between clients and the internal product development team, the CSM will also provide essential insights and feedback to facilitate continuous improvement of the platform. • This role is critical for driving client success and satisfaction, thereby enhancing ghSMART's reputation and strengthening client relationships. • You will ensure that clients derive maximum value from the platform, contributing to the firm's long-term success and growth.

🎯 Requirements

• Excellent communication and relationship-building skills. • 5+ years of experience in customer success, account management, or related roles, preferably within a SaaS or technology environment. • Bachelor's Degree. Business or STEM related degree preferred. • Proven experience in customer success, client management, or a related field, preferably within a SaaS environment. • Technical acumen, with experience in API integrations and technical support. • Ability to analyze data and a results-oriented mindset with a focus on delivering high-impact, actionable insights. • Entrepreneurial mindset with a focus on innovation and client success. • Demonstrated ability to own, manage and complete projects with high quality results. • Collaborative team player who partners with senior leadership and cross-functional teams. • Commitment to integrity, ethical data use, and confidentiality.

🏖️ Benefits

• Annual discretionary performance bonus. • 401(k) plan with an annual employer contribution. • Comprehensive benefits package.