Customer Service Agent

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Giant Tiger

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5001 - 10000 employees

At Giant Tiger, we're committed to delivering more than just great deals; we're dedicated to fostering a culture of affordability through our low prices, community support and empowering our local franchise partners.

📋 Description

• Respond to customer and store inquiries via telephone, email, live chat, text and social media channels. • Provide timely and effective solutions in response to inquiries and issues. • Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. • Provide clear and precise documentation for stores to advise customers (Correction Notices) • Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. • Recall & Customer notice must be both English and French • Actively contribute ideas that will enhance the customer service experience. • Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores • Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications) • Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

🎯 Requirements

• Bilingualism (English and French) is a requirement as this role will be in regular contact with our customers, stores and store leadership in Quebec. • Minimum of 2 years of retail and/or customer service experience is required; • Ability to work under pressure and in a very fast-paced environment. • Knowledge of social media and best practices. • Strong communication skills are required, as well as attention to detail and creative problem solving. • Strong demonstrated organizational and time management skills. • Systems experience with AS400 (JDA) and Freshdesk • Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

🏖️ Benefits

• Store Discount • Recognition program that celebrates great work with monetary rewards and other perks • Safety first environment