Sales Support Specialist

🔥 9 hours ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GibbsCAM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

☁️ SaaS

Manufacturing • SaaS

GibbsCAM is a state-of-the-art, PC-based computer-aided manufacturing (CAM) system designed for programming computer numerically controlled (CNC) machine tools. Its capabilities can be expanded through seamlessly integrated modules, allowing users to configure the system according to their initial needs while preserving their investment. Developed with a focus on usability, GibbsCAM provides an interface designed by machinists for machinists, making it both familiar and efficient. The software allows for flexible operations between geometry creation, toolpath generation, process visualization, and post-processing, making it the leading choice for ease-of-use in the CAM industry.

📋 Description

• Process customer orders, contracts, renewals, software licenses, and related documentation • Coordinate with sales, finance, technical support, service, logistics, and delivery teams to resolve order issues and ensure smooth delivery • Provide customers and internal stakeholders with timely updates on order status and next steps • Ensure compliance with pricing guidelines, approval processes, and company policies • Support improvements to sales operations processes and workflows • Maintain accurate customer, prospect, contract, and opportunity records in CRM systems • Support sales forecasting, reporting, and pipeline management through high-quality data maintenance • Organize and maintain commercial documentation and customer records • Identify opportunities to improve data quality and operational processes • Act as a key contact for administrative customer inquiries concerning orders, renewals, documentation, and delivery schedules • Escalate and help resolve issues to ensure a positive customer experience • Support consistency and best practices across sales support activities and regions • Deliver responsive, professional, and solution-oriented support to customers and internal stakeholders

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Sales Administration, or a related field, or equivalent practical experience • 3–5 years of experience in sales support, customer administration, order processing, renewals, or a similar business operations role • Experience with CRM and ERP systems such as Salesforce, SAP, Microsoft Dynamics, or similar platforms • Experience in software, manufacturing, industrial technology, or other B2B environments is a plus • Understanding of sales administration, order processing, customer documentation, and commercial operations • Familiarity with CRM and ERP systems and business reporting processes • Basic knowledge of software licensing or subscription-based business models is advantageous • Strong proficiency in Microsoft Excel, Word, Outlook, and Teams • Excellent attention to detail and organizational skills • Strong communication and relationship-building abilities • Ability to prioritize multiple tasks and work independently • Proactive problem-solving and a customer-first mindset • Adaptability in a fast-paced, evolving environment • Fluent in English; additional languages are a plus • Limited travel, generally up to 10%

🏖️ Benefits

• Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events • Opportunity to be part of a global team • Work with experienced professionals across multiple functions • Contribute to meaningful business outcomes • Support the growth of a leading software organization