Renewal Specialist

Job not on LinkedIn

August 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏱ Part Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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GIGAKOM

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Cybersecurity • Education • Enterprise

GIGAKOM is an Information Technology solutions provider that specializes in delivering tailored technology services to schools and businesses. They offer a range of services including network engineering, cybersecurity solutions, cloud integration, and comprehensive IT support. With a focus on optimizing technology investments and ensuring robust network security, GIGAKOM aims to empower educational and governmental institutions as well as various businesses by providing customized solutions that cater to their specific needs.

11 - 50 employees

Founded 2003

🔒 Cybersecurity

📚 Education

🏢 Enterprise

📋 Description

• Proactively track and manage renewal opportunities across assigned accounts • Review bid postings, RFPs, and customer requests for renewal and upsell potential • Conduct outreach to customers to discuss renewals, contract options, and expansion opportunities • Work with Cisco, HPE Aruba, and other vendor partners for pricing and product information • Address customer needs directly and/or coordinate with Sales Representatives to resolve issues • Deliver sales and marketing materials, supporting campaigns that drive customer engagement • Project Operations and Management: Process leads, update CRM tools, and schedule appointments • Maintain customer renewal data and manage opportunity tracking in CRM • Monitor the flow of emails and communications related to renewals and sales • Assist with order entry, tracking purchase orders, and ensuring accurate delivery timelines • Support customers with renewal inquiries, returns, and requests for information • Build Your Industry Professional Knowledge: Stay current with Cisco, HPE Aruba, and other vendor programs, incentives, and certifications • Participate in educational opportunities, read professional publications, and expand personal networks • Continuously build knowledge of industry trends, sales best practices, and technology solutions

🎯 Requirements

• High School graduate • 2- or 4-year college graduate preferred • Excellent telephone skills and strong communication abilities (written and verbal) • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database/CRM management • Demonstrated ability to manage multiple tasks with attention to detail and organization • Positive, ambitious, resourceful, and highly dependable team player • 2+ years of experience in sales, renewals, account management, or business development • Knowledge of Cisco, HPE Aruba, and related IT vendor solutions • Previous experience in technology sales, customer service, or vendor coordination • IT industry exposure and familiarity with vendor partner programs a strong plus