Senior Manager, Customer Trust and Security Governance

🕒 June 29

☕ Washington – Remote

☕ Washington – Remote

💵 $168k - $245k / year

⏰ Full Time

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries. • Set direction, priorities, and operating practices that help the team respond effectively while reducing friction in the sales cycle. • Partner with Legal, Sales, Product, and Procurement to review and negotiate security-related terms in revenue and vendor agreements. • Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions. • Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations. • Build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards. • Drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews. • Oversee an engaging security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness.

🎯 Requirements

• Extensive experience leading security governance or customer-facing security programs in a complex, cross-functional environment. • Knowledge of security and compliance frameworks such as SOC 2, ISO 27001, FedRAMP, GDPR, and NIST. • Ability to review and negotiate security and privacy terms in contracts, with a practical approach to balancing risk and business needs. • Understanding of cloud security, software as a service security models, and DevSecOps practices. • Skill in translating technical security concepts into clear guidance for customers, executives, and internal partners. • Experience building or improving security policies, standards, metrics, reporting, or awareness programs. • Comfort working asynchronously with teams across Security, Sales, Legal, Product, and Engineering, and collaborating through written communication. • Openness to using automation and AI to improve scale and consistency, and to applying transferable experience from adjacent security, governance, or trust roles.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave