Senior Product Designer

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October 4

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Gladly

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SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Collaborate with product management, engineering, design peers, and key stakeholders • Craft, run, and synthesize user research sessions with your PM partner to inform long-term and near-term decisions • Create prototypes, flows, and mockups that help your team align on the direction and deliver an amazing product • Inform product strategy and future vision-setting for the team and broader product • Help the team tell a compelling story of the product and where it is heading

🎯 Requirements

• Have 4+ years of experience as a product designer • Are able to work independently and with a fair amount of ambiguity, while also building in feedback loops and bringing collaborators along • Communicate your thoughts, process, and goals clearly with a range of audiences • Know what great visual and interaction design looks like, and care about delivering that in your work • Love tackling hard problems and coming up with powerfully simple solutions • Experience with B2B products • Experience with AI design and products

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive