Senior Sales Support

November 7

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Green LED Lighting Solutions (GLLS)

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Manufacturing • B2B • Retail

Green LED Lighting Solutions (GLLS) is a company that specializes in providing customized LED lighting solutions, offering an array of products such as linear flex products, LED signage, and specialty lighting accessories. For over 20 years, GLLS has been transforming lighting concepts into reality, serving diverse projects around the globe including architecture accents, restaurant lighting, and creative custom builds. GLLS provides a comprehensive service that includes consultations, design renderings, custom CAD drawings, technical support, and installation guidance. They pride themselves on high-quality product fulfillment and exceptional customer service, positioning themselves as a go-to partner for specialized LED lighting needs.

11 - 50 employees

Founded 2003

🤝 B2B

🛒 Retail

📋 Description

• Provide daily and ad hoc administrative support to the Sales Team to ensure smooth operations. • Generate accurate quotations and estimates for client inquiries with a goal of maintaining a 98% accuracy rate and reducing preparation time by 20%. • Review and process sales orders, promptly resolving discrepancies between Purchase Orders (POs) and quotes within 48 hours. • Track and monitor all sales orders to ensure they are processed accurately and confirmed without delay. • Prepare and distribute quotes and cut sheets for direct POs using company pricing tools. • Maintain CRM data integrity by ensuring 100% accuracy across all accounts, contacts, and opportunities; conduct quarterly audits and resolve any discrepancies within one week. • Assist Account Managers with project coordination, follow-ups, and documentation to support sales closure and ensure all client deliverables are met on time. • Manage incoming client communications via phone and email, ensuring 95% of inquiries are resolved within 24 hours. • Oversee the quote/order inbox, providing timely responses and updates to ensure seamless client communication. • Prepare and submit commission documentation for approval within 5 business days, and ensure client approvals are secured within 10 business days. • Collaborate with Account Managers and cross-functional teams to improve client satisfaction scores and enhance overall sales process efficiency. • Proactively identify and address potential process gaps or system improvements to reduce administrative task completion time by 15%. • Demonstrate strong organizational awareness, understanding how decisions impact broader business operations. • Contribute to a collaborative and supportive team culture by sharing knowledge, promoting alignment, and encouraging professional growth.

🎯 Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. • 5+ years of experience in a sales support or administrative role, preferably within a commercial, manufacturing, or B2B environment. • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, Outlook). • Strong understanding of sales order processing, quotation preparation, and related workflows. • Exceptional organizational and time management skills with meticulous attention to detail. • Excellent written and verbal communication abilities. • Strong analytical and problem-solving skills with the ability to think critically and act decisively. • Proven ability to manage multiple priorities while working both independently and collaboratively in a remote environment