ServiceNow AI Ops Support Engineer

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November 7

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Global Channel Management, Inc.

WebsiteLinkedInAll Job Openings

Recruitment • B2B • SaaS

Global Channel Management, Inc. is a technology company that specializes in recruiting and staff augmentation services. With over a decade of experience, their account managers and recruiters help organizations address challenges in acquiring skilled talent, manage fluctuating skill needs, and reduce training and labor costs. They focus on providing companies with the best talent to meet various staffing needs and timelines across different verticals.

11 - 50 employees

🎯 Recruiter

🤝 B2B

☁️ SaaS

📋 Description

• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). • Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). • Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. • Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. • Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. • Collaborate with platform engineers and developers to configure and support automation workflows. • Maintain documentation, dashboards, and runbooks for operational visibility. • Support upgrades, testing, and patching of AIOps-related applications and integrations. • Partner with cross-functional teams to improve service health insights and predictive capabilities.

🎯 Requirements

• 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules • Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery • Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction • Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics) • Solid understanding of ITSM processes Incident, Change, Problem Management • Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows • Strong troubleshooting and problem-solving skills • Effective communication and documentation skills • FSM - ServiceNow Strong Development Experience.