Support Specialist

2 days ago

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G-P

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HR Tech • Compliance • SaaS

G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.

1001 - 5000 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• Support customers and professionals throughout the region • Handle all day to day queries with resolution for all the in-scope verticals • Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)

🎯 Requirements

• 1-2 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) • Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies • Customer oriented with ability to adapt/respond to diverse customer base • Excellent organizational and time-management skills • Proven work experience in similar shared services position • Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds • Ability to work in a dynamic, rapidly changing environment • Ability to manage and meet expected SLAs and KPIs • Meticulous attention to detail/ Literacy with MS Office

🏖️ Benefits

• Competitive compensation and benefits • Opportunities to expand your skills