Implementation Specialist, Bilingual

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October 31

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GlobalVision

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SaaS • Compliance • Pharmaceuticals

GlobalVision is a company specializing in advanced quality control and proofreading solutions, particularly for regulated industries. They offer cloud-based proofreading platforms and software for print and packaging inspection, aiding in regulatory compliance, labeling, and promotional materials' quality control. GlobalVision's technology assists pharmaceutical companies, consumer packaged goods (CPG) firms, and agencies by automating compliance reviews and quality assurance processes, reducing errors, and maintaining accuracy and speed in product launches. Their tools integrate with platforms to enhance seamles workflow, providing automatic inspection for text, graphics, and barcodes to ensure compliance with industry standards.

51 - 200 employees

☁️ SaaS

📋 Compliance

💊 Pharmaceuticals

📋 Description

• Collaborate closely with the account owner to ensure a seamless customer experience. • Carry out all onboarding activities outlined in the customer project plan. • Handle key onboarding tasks such as installation, configuration, system calibration, validation, and end-user training. • Participate in technical discovery sessions with clients to understand requirements and align solutions. • Work with both hardware and software components across GlobalVision products. • Conduct training sessions, system calibrations, and respond to general support inquiries. • Assist clients with software upgrades and version transitions. • Diagnose and resolve both hardware and software issues efficiently. • Contribute to internal projects that enhance collaboration and knowledge sharing. • Support creative initiatives such as marketing videos, product tutorials, and other multimedia content. • Participate in internal efforts related to onboarding process improvements and documentation.

🎯 Requirements

• Strong interpersonal skills with 2–4 years in customer-facing roles and 1–3 years in technical support. • Advanced knowledge of Windows, Office, remote control applications, hardware, and server-based software installation/management. • Able to work primarily EST time zone, with occasional flexibility to cover CET time zone hours. • Bilingual fluency in English and French. • Able to travel occasionally to customer trainings and to our HQ for sample testing as required. • You resonate with our values. • You are comfortable stepping out of the responsibilities in this job description! • You're able to work autonomously and stay self-motivated. • You have strong written communication skills (this is *key *to succeeding in an asynchronous workplace like ours).