Director, Hub Operations

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1001 - 5000 employees

📋 Description

• Provide the strategic framework and guidance in the development and deployment of the patient access and support Hub • Build and manage relationships with Hub partner who will perform benefits investigations and other related support to help ensure patients and health care providers understand coverage • Manage day-to-day operations of Hub program • Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure Hub partner is meeting contractual obligations • Exhibit ownership and accountability for all projects and internal assignments • Proactively identify potential enhancements to the patient services programs while maintaining compliance • Facilitate routine operational meetings to address potential barriers in access to therapy • Maintain open communication throughout the organization • Exercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communications • Monitors industry trends such as copay accumulators and maximizers, Alternative Funding Programs and incorporate into program design and execution • Works closely with internal teams to ensure continuous feedback loop on program utilization and improvements • Partner with Marketing on development of patient support program materials • Facilitate business reviews with Hub partner • Attend/staff/participate in meetings and/or conferences as requested by management • Develop annual strategies and tactics plan in collaboration with leadership

🎯 Requirements

• Bachelor’s degree required • 10+ years in healthcare, biotech, or pharmaceutical industry, including 4+ years in Hub Services, Patient Support Programs, Reimbursement, Access, Marketing, or Sales • Proven experience in new product launches and rare disease markets • Deep understanding of access and patient cost dynamics (Medicare Part B, Medicaid, commercial insurance) • Ability to work independently, exercise sound judgment, and collaborate cross-functionally in dynamic environments • Strong planning, organizational, and communication skills (oral and written) • Entrepreneurial mindset with a passion for building, learning, and innovation • Highly organized, detail-oriented, and committed to delivering quality results • Skilled at translating complex concepts for diverse audiences • Demonstrated problem-solving, intellectual curiosity, and ability to lead fast-paced projects with urgency • Hands-on expertise and proven track record as a team player and collaborator • Upholds the highest standards of professionalism, ethics, and integrity • Travel up to 50% required