Senior Auto Damages Adjuster

Yesterday

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GM Financial

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Finance • B2C • B2B

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

5001 - 10000 employees

Founded 1992

💸 Finance

👥 B2C

🤝 B2B

📋 Description

• Investigate, evaluate, negotiate and adjust moderate to high complexity claims • Confirm coverage and determine legal liability • Manage and support the customer through the damages process • Look for recovery opportunities and pursue them when appropriate • Work with a great deal of autonomy to resolve claims efficiently

🎯 Requirements

• Experience in an inbound phone-intensive, contact center environment using a headset • Knowledge of how to build lasting relationships with internal and external customers and business partners • Computer literate in a Windows operation environment • Strong written and verbal communication skills • Ability to implement and adapt to rapid change • High School Diploma or equivalent required; Bachelor’s Degree in related field preferred • 3+ years of auto claims experience required • 3+ years of customer service experience preferred • 1 year of customer contact experience preferred • Guidewire ClaimCenter experience strongly preferred • Insurance Adjuster License required • Insurance Designation (AIC, SCLA, CPCU, etc.) preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays