Customer Success Team Lead

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March 29

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. • Our goal as an employer is to maintain a strong company culture, foster creativity, collaboration, and encourage a healthy work-life balance. • We are looking for a motivated and experienced Customer Success Team Lead. • In this role, you'll be responsible for training and developing the Customer Success Teams. • You will guide them through customer journey, product implementation, and driving customer satisfaction. • You will embody a customer- and people-centric approach, playing an impactful role in developing team members. • Act as a Peer Mentor for assigned teams, greeting new hires and conducting informal check-ins. • Provide training for all new team members to ensure they graduate with necessary knowledge and skills. • Offer continuous feedback, coaching, and training to team members. • Conduct, track, and report to managers on training progress and quality assurance during the employee lifecycle. • Monitor and maintain proper KPI expectations around daily team functions such as tickets and calls.

🎯 Requirements

• Associate's or Bachelor's degree (equivalent experience is a plus) • SaaS software experience • Project management skills (experience is a plus) • People leader at heart: You enjoy mentoring, leading, and contributing to the professional development of those around you • Strong collaboration, time-management, influencing, and prioritization skills are critical to the success of this role • The ability to build and maintain relationships both internally with the team and externally with customers • Excellent listening, presentation, and communication skills at all levels • Technically savvy with an interest in leveraging data, analytics, and automation to drive demonstrable customer and team success • Training and mentoring excellence. Strong customer-facing communication skills • Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to customers and internal stakeholders. • Strong leadership and team management skills with a proven ability to motivate and inspire others • Thrive in a face paced environment • Ability to think critically and problem-solve in high-pressure situations. • Solutions based mindset • Basic computer and Excel skills • Strong documentation skills, including the ability to create, maintain, and improve internal documentation and processes.

🏖️ Benefits

• EEO Statement: At HighLevel, we value diversity. • Reasonable accommodations may be made for individuals with disabilities.