Director of Product Operations

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November 19

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• Own and drive execution of key company initiatives (e.g., internationalization, onboarding & activation, product adoption, and strategic platform investments). • Create and maintain clear project plans, timelines, and accountability structures to ensure initiatives move forward efficiently. • Partner with functional leads to define success metrics, track progress, and communicate outcomes across the organization. • Serve as the central coordinator across Product, Engineering, Design, Marketing, and Customer Success to align teams on goals, dependencies, and priorities. • Facilitate collaboration between leadership and execution teams, ensuring clarity around company objectives and product strategy. • Translate strategic goals into actionable plans and ensure follow-through across departments. • Own the creation, organization, and ongoing management of Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs). • Partner with senior leaders to consolidate progress, surface key metrics, and highlight risks and opportunities. • Build repeatable reporting and communication frameworks that keep stakeholders informed and aligned. • Lead the collection, triage, and response process for product feedback and requests from our Facebook Community and other external channels. • Collaborate with Product Managers to categorize and prioritize feedback in alignment with roadmap goals. • Communicate updates and outcomes back to the community with transparency and empathy, strengthening the bridge between our users and our product team.

🎯 Requirements

• 7+ years of experience in Product Operations, Program Management, or Product Management within a fast-paced SaaS environment. • Proven ability to lead complex, cross-functional initiatives from concept to completion. • Strong understanding of SaaS metrics, product lifecycle management, and go-to-market processes. • Excellent communication, stakeholder management, and organizational skills — able to distill complexity into clarity. • Experience building scalable processes and frameworks that enable product teams to move faster and make better decisions. • A bias for action, ownership, and collaboration — you thrive at the intersection of strategy and execution.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options