Manager, Certifications

🕒 June 10

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits. • Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function. • Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem. • Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results. • Enforce and continuously audit testing security protocols to maintain the integrity of both the automated and live proctored certification exams. • Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions, and scenarios to reflect new platform updates. • Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness. • Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth. • Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities. • Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.

🎯 Requirements

• High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus. • Overall 8 years of Experience. • 5+ years of professional experience in customer training, customer success, or running certification operations for technical products. • 2+ years of direct experience managing and mentoring a remote team. • 1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred. • Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.

🏖️ Benefits

• EEO Statement: The company is an Equal Opportunity Employer • We invite you to voluntarily provide demographic information for compliance with government requirements • Review our Privacy Policy before submitting your application.