Senior Product Manager - AI, Knowledge Base

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September 29

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• Establish the strategic direction and vision for Knowledge Base product features. • Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape. • Collaborate with stakeholders to identify and prioritize feature enhancements and develop a detailed product roadmap. • Translate user needs into actionable requirements, user stories, and acceptance criteria. • Partner with engineering, design, GTM, and support to deliver high-quality product launches on time. • Influence cross-functional teams and mentor other PMs to align execution with product strategy. • Define and track product KPIs (adoption, activation, retention, NPS/CSAT, support ticket reduction) and monitor user feedback and competitive analysis.

🎯 Requirements

• Strong understanding of AI, chatbots, and SaaS technologies and market trends. • Excellent analytical and problem-solving skills, with the ability to leverage data and metrics for decisions. • Strong communication skills to influence both technical and non-technical stakeholders. • Deep empathy for users and passion for delivering exceptional user experiences. • Business acumen to align product decisions with company goals. • 4+ years of Product Management experience (AI/Chatbots/SaaS preferred). • 2+ years of AI domain experience. • Bachelor’s degree in Computer Science, Engineering, Business, or related field.

🏖️ Benefits

• Collaborative, driven, and remote-first culture. • Empowered to take ownership and drive outcomes. • Focused on building user value with speed and agility. • Continuous learning and innovation encouraged at all levels. • Be part of scaling one of the fastest-growing platforms in the AI + SaaS space.